MANAGING COMPLEXITY IN USER EXPERIENCE DESIGN: MATRIX-BASED METHODS FOR CONNECTING TECHNOLOGIES AND USER NEEDS
DS 77: Proceedings of the DESIGN 2014 13th International Design Conference
Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Michailidou, I.; von Saucken, C.C.; Kremer, S.; Lindemann, U.
Series: DESIGN
Section: HUMAN BEHAVIOUR AND DESIGN
Page(s): 559-568
Abstract
Users need tools to accomplish complex tasks in dynamic use situations; but meanwhile want the experience of product interaction to be intuitive and enjoyable. To face the challenge of making complex products understandable, a matrix-based approach is introduced. The suggested method for handling technologies and motives and ordering/mapping functions from the users’ perspective, is summarized in five steps, whose application is exemplarily highlighted in a case study in the automotive domain. The method´s applicability and positive effect on UX were assessed within a research project.
Keywords: user experience, user experience design, design methods, complexity management