DERIVING A USE PHASE DATA STRATEGY FOR CONNECTED PRODUCTS: A PROCESS MODEL
DS 92: Proceedings of the DESIGN 2018 15th International Design Conference
Year: 2018
Editor: Marjanović D., Štorga M., Škec S., Bojčetić N., Pavković N.
Author: Wilberg, Julian; Fahrmeier, Larissa; Hollauer, Christoph; Omer, Mayada
Series: DESIGN
Section: DESIGN METHODS
Page(s): 1441-1452
DOI number: https://doi.org/10.21278/idc.2018.0213
Abstract
Data from connected products provides additional value because it enables companies to better understand their customers and their products’ usage. However, companies struggle to identify use cases and derive a clear use phase data strategy. Existing process models for data analytics projects focus mainly on technical aspects and do not address strategy development. Thus, this paper presents a six step process model that assists companies in developing a use phase data strategy that turns data into value. An initial evaluation shows that the process model addresses important industry needs.
Keywords: big data analysis, internet of things (IoT), design methods