A Proposal of Metrics to Assess the Creativity of Designed Services

DS 73-1 Proceedings of the 2nd International Conference on Design Creativity Volume 1

Year: 2012
Editor: Duffy, A.; Nagai, Y.; Taura, T.
Author: Borgianni, Y.; Cascini, G.; Rotini, F.
Section: Evaluation
Page(s): 231-240


An emerging thread of research is represented by the attempt of quantitatively assessing creativity, its dimensions and how it influences the design process. The endeavour of previous works has consisted in the assessment of creativity concerning designers, methodologies, concepts and products. As the scope of engineering design is expanding so to include not traditional aspects of the product development process, the paper proposes metrics tailored to evaluate the creativity of services. Such metrics are built as a result of the extension and adaptation of previously formulated criteria, including the evaluation of novelty and usefulness. An exemplary sample of successful innovative services is considered, giving rise to a considerable variability of creativity scores. The outcomes may represent a starting point for a wider discussion about which dimensions of creativity majorly impact the success of products and services in the marketplace.

Keywords: creativity assessment, design of services, degree of novelty


Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.