Atypical Use Scenarios as Design Intervention in Healthcare Product Design Application

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Kamya Nagarajan, Georgios Koronis, Karupppasamy Subburaj, Arlindo Silva
Series: DESIGN
Institution: Singapore University of Technology and Design, Singapore
Section: Design for Healthcare
Page(s): 1323-1330
DOI number: https://doi.org/10.1017/pds.2022.134
ISSN: 2732-527X (Online)

Abstract

User experiences of atypical conditions leading to adverse events have the potential to discover latent user needs and improve usability in design outcomes. This study introduces atypical scenarios as a design intervention to student designers working on healthcare product design projects. These atypical scenarios are framed from real-world clinical experience related to individual projects. 40 participants from a healthcare product design course comprising of 8 teams were involved in this study. Results indicate a positive influence on design and designers in terms of usability in the design process.

Keywords: user-centred design, healthcare design, design activities, design process