Is It Human or Is It Artificial Intelligence? Discerning the Impact and Effectiveness of Process Managers Based on the Manager's Identity

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Joshua T. Gyory, Kenneth Kotovsky, Jonathan Cagan
Series: DESIGN
Institution: Carnegie Mellon University, United States of America
Section: Artificial Intelligence and Data-Driven Design
Page(s): 1579-1588
DOI number: https://doi.org/10.1017/pds.2022.160
ISSN: 2732-527X (Online)

Abstract

This work studies the perception of the impacts of AI and human process managers during a complex design task. Although performance and perceptions by teams that are AI- versus human-managed are similar, we show that how team members discern the identity of their process manager (human/AI), impacts their perceptions. They discern the interventions as significantly more helpful and manager sensitive to the needs of the team, if they believe to be managed by a human. Further results provide deeper insights into automating real-time process management and the efficacy of AI to fill that role.

Keywords: artificial intelligence (AI), design management, design teams, problem solving